Privacy Policy

Effective Date: 1st March 2019
Last Updated: 1st March 2019

Welcome to www.clubmbd.com ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or participate in our loyalty program (the "Service").

1. What This Policy Covers

This policy applies to user information collected:

  • Through the Club MBD website;
  • Through the Club MBD loyalty app ("App");
  • In connection with membership enrollment, point earning, benefits redemption, vouchers, and customer support.

By accessing or using our Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Personal Information You Provide

We collect personal information that you directly provide when you:

  • Sign up for a membership account;
  • Purchase a paid membership or vouchers;
  • Use the App to earn or redeem points;
  • Contact us with inquiries or support requests.

This may include:

  • Name, email address, phone number, postal address;
  • Membership details and tier level;
  • Purchase or payment information (card details are processed by third-party payment gateways);
  • Login credentials or profile information.

B. Usage & App Data

We may collect technical and usage information such as:

  • IP address, device type, OS version;
  • App usage data and session information;
  • Redemption behavior and user interactions.

C. Loyalty Program Data

  • Points earned and redeemed;
  • Benefits and vouchers used;
  • Reward and transaction history.

3. How We Use Your Information

We use your information to:

  • Provide and manage the loyalty program and app services;
  • Manage accounts, membership levels, benefits, and redemptions;
  • Process purchases and send vouchers;
  • Improve user experience and app performance;
  • Communicate updates, offers, and support;
  • Comply with legal obligations.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Remember user preferences;
  • Analyze website or app traffic;
  • Enhance performance and personalization.

5. How We Share Information

We do not sell your personal information. We may share your data with:

  • Service providers (payment gateways, analytics, hosting);
  • Regulators or law enforcement if required by law;
  • Affiliated businesses supporting the loyalty program.

6. Data Security

We use reasonable technical and organizational safeguards to protect your data. However, no system is completely secure.

7. Data Retention

We retain information only as long as necessary for the purposes described in this policy or as required by law.

8. Your Rights & Choices

You may have the right to:

  • Access, update, or delete your data;
  • Opt out of marketing communications;
  • Request processing restrictions.

Contact us to exercise your rights.

9. Children’s Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this policy occasionally. Updates will be posted with a revised "Last Updated" date.

11. Contact Us

If you have questions or wish to exercise your privacy rights, contact:

Email: clubmbd@radissonmbd.com
Address: Radisson Blu MBD Hotel, Sector 18, Noida
Phone: +91 99994 00469